Return and Refund Policy

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Return and Refund Policy

At AstroBack, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy to understand the process.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging.
  • A return request must be submitted within [specific time frame, e.g., 15 days ] of receiving the item.
  • Proof of purchase, such as an order confirmation or receipt, is required.

Note: Items purchased on sale or as part of special promotions may not be eligible for return.

2. Non-Returnable Items

The following items are non-returnable:

  • Items damaged due to misuse, neglect, or improper care.
  • Custom or personalized orders.

3. How to Initiate a Return

  1. Contact Us: Email us at support@astroback.com with your order number and reason for return.
  2. Receive Instructions: Our team will review your request and provide instructions, including the return address.
  3. Ship the Item: Pack the item securely and ship it to the provided address. Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: The refund will be processed to your original payment method within [specific time frame, e.g., 5-10 business days].
  • Partial Refunds: In cases where items are returned damaged or missing parts, partial refunds may apply.

5. Exchanges

If you need to exchange an item for a different size, color, or replacement due to a defect, please contact us at Support@astroback.shop. Exchanges are subject to product availability.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please notify us within [specific time frame, e.g., 7 days] of delivery. We will cover return shipping costs and send a replacement at no additional charge.

7. Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

  • Check with your bank or payment provider, as processing times may vary.
  • Contact us at support@astroback.shop for assistance.

8. Contact Us

For any questions or concerns about returns and refunds, reach out to our team:
Email: support@astroback.shop

Thank you for choosing AstroBack. We’re committed to ensuring your satisfaction and providing you with the best experience possible.